FAQs

Booking a tour with Outing is simple and fully online! Just visit our website and use our integrated booking system — there, you can select the number of people, your preferred pick-up location, destination, starting time, and type of tour. Once you complete all the steps, you'll receive a confirmation with all the details. If you have any questions or special requests, feel free to contact us via email or WhatsApp — we’re always here to help.

We understand that plans can change! If you need to modify your booking — whether it’s the date, time, number of guests, or tour type — simply contact us as soon as possible via email or WhatsApp. We’ll do our best to accommodate your request, subject to availability. Please note that changes made less than 24 hours before the scheduled tour may not be guaranteed.

Absolutely. From the moment your tour begins until it ends, we’re fully available to assist you. Your guide will be your main point of contact throughout the experience, and our support team is also reachable via phone or WhatsApp for anything you might need — whether it’s a question, a special request, or unexpected changes. With Outing, you’re never on your own.

Yes! Our tours are designed to be enjoyable for all ages, including children and seniors. We offer comfortable transportation, flexible itineraries, and personalized experiences that can be adapted to your family’s needs. If you're traveling with young children, we can provide child seats upon request — just let us know the ages of the children in advance so we can prepare everything accordingly. Your family’s safety and comfort are our priority.

Your booking is completely secure with Outing. Our website uses encrypted technology to protect your personal information, and our booking system is managed through a trusted platform. Once your reservation is confirmed, you’ll receive a detailed confirmation by email with all the information about your tour. We value transparency and reliability — if you ever have questions or need support, our team is just a message away.

Definitely! At Outing, we specialize in tailor-made experiences. Whether you want to explore specific landmarks, enjoy a scenic route, or include a stop for lunch or wine tasting, we’ll design the itinerary around your preferences. Just share your ideas when booking or contact us directly, and we’ll create a personalized tour that matches your interests and schedule.

Definitely! At Outing, we specialize in tailor-made experiences. Whether you want to explore specific landmarks, enjoy a scenic route, or include a stop for lunch or wine tasting, we’ll design the itinerary around your preferences. Just share your ideas when booking or contact us directly, and we’ll create a personalized tour that matches your interests and schedule.

Our tours are available in English, Portuguese, and Spanish. If you require another language, feel free to contact us in advance — we’ll do our best to accommodate your request through our network of certified guides.

We recommend wearing comfortable clothing and shoes, especially for walking tours. Depending on the season, don’t forget sunscreen, a hat, or a light jacket. You don’t need to worry about water, as we provide a bottle for each guest. A camera is always a good idea to capture the memories!

Our tours run rain or shine, but safety comes first. If weather conditions pose any risks, we may adjust the itinerary or reschedule the tour in agreement with you. We’ll always keep you informed and offer solutions.

It depends on the tour. Some experiences may include tastings, meals, or entrance tickets, while others may not. Full details are always provided in the tour description during booking. If you’re unsure, feel free to ask! We are here to help!